Privacy policy

This explains what we do with your details when you use this website or contact us. 24HRLOCKS Limited (company number 15339003, registered office Unit 6, Balfour Court, Leyland, Lancashire, PR25 2TF) is responsible for your information. You can reach us on 07487 213588 or at twenty24hrlocks@yahoo.com.

What we collect

When you send an enquiry we receive what you type into the form: what you need, any details and photos you add, your postcode, when you need us, your name, phone number and, if you give it, your email address.

When you ring us, we see your phone number. We don't record calls through this website.

Why we use it

• To reply to your enquiry, give you a price and arrange the job. The legal basis is taking steps you've asked for before a contract.
• To do the job and keep records of it, including invoices. The legal basis is the contract and our legal duty to keep accounts.

We never sell your details, and we don't send marketing.

Where it goes

The website doesn't store your enquiry. It is emailed straight to us, along with any photos, and kept in our email account. The companies that help us run the site only handle your details to provide their service to us:

• Vercel, which hosts the website.
• Our email provider, which delivers and stores enquiry emails.
• Cloudflare, which checks the form is being filled in by a person and not a bot.
• Sentry, which tells us if part of the site breaks. It is set up not to collect what you type into the form.

Some of these companies may handle data outside the UK. Where they do, they use the safeguards UK law requires.

How long we keep it

Enquiries that don't lead to a job are deleted within 12 months. If we do work for you, we keep the job and invoice records for six years, as the law requires for business accounts.

Your rights

You can ask to see the details we hold about you, to correct them, or to have them deleted where we don't need to keep them. Ring or email us and we'll reply within a month.

If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This site doesn't use advertising or tracking cookies. See our cookie policy.